Healthy Community. Local Care.

Feedback

Do you have a Compliment, Complaint or Suggestion about or for any department or area of Kyabram District Health Service?  We would like you to tell us.

Any problem is usually best solved at the point of service.  If this is not possible we ask that you advise us in writing of your problem.  You can download a Feedback form by clicking here, or email This email address is being protected from spambots. You need JavaScript enabled to view it. and ask us to send you a feedback form.

What happens to the feedback provided on this form?

Once you have completed this form, your feedback will be raised and reviewed by the relevant Senior Manager. 

Following the review the Manager will respond in writing on how your complaint has been addressed.

What if I am not satisfied with the outcome?

If you are not satisfied with our service please contact us.  We take complaints seriously and aim to resolve them quickly and fairly.

If you remain dissatisfied with our response, you may contact the Health Complaints Commissioner (HCC).  The HCC responds to complaints about health services and the handling of health information in Victoria.  Their service is free, confidential and impartial.  To lodge a complaint with the HCC:

Fill out a complaint form online at Health Complaints Commission website or
Phone: 1300 582 113, between 9am and 5pm, Monday to Friday to discuss your complaint.

Office of the Public Advocate: (03) 9603 9500
Victorian Equal Opportunity: 1300 891 848
Aged Care Complaints Scheme: 1800 550 552
Residential Care Rights: 1800 550 552

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